1. 100% safe — 14-day money-back guarantee
We build these plugins for a living and we would rather keep a happy customer than an unhappy payment. You do not have to justify the request, and we will not make you sit through a sales conversation to get your money back.
2. What the refund policy is after purchase
You can request a no-questions-asked refund within 14 days of the original purchase date. Here is exactly how the money comes back, so there are no surprises.
2.1 Who takes the payment
All our plugin payments are handled by Paddle, which acts as the Merchant of Record. Paddle takes the payment, issues the invoice, collects and files VAT or sales tax, and pays the refund back to the card or account you used. Your statement shows Paddle, not Techwave Solutions.
2.2 Tax is already inside the price
Our prices are VAT inclusive — the amount you see at checkout is the amount you pay, with any VAT or sales tax already included and shown separately on your invoice. When a refund is issued, Paddle refunds the VAT portion in full.
2.3 The transaction fee
Paddle charges a transaction fee on every sale — roughly 5% + $0.50 — and that fee is not returned to us when an order is refunded. For that reason the transaction fee is not refundable, and the refund you receive is the purchase price minus that fee.
| Plan you bought | You paid | Transaction fee (5% + $0.50) | You get back |
|---|---|---|---|
| 1 website — annual | $19.99 | $1.50 | $18.49 |
| 3 websites — annual | $59.99 | $3.50 | $56.49 |
| 10 websites — annual | $99.99 | $5.50 | $94.49 |
| 1 website — lifetime | $59.99 | $3.50 | $56.49 |
| 30 websites — lifetime | $489.99 | $25.00 | $464.99 |
| 1 website — monthly | $5.00 | $0.75 | $4.25 |
The exact fee depends on the payment method and country of the original order, so the final figure can differ by a few cents from the table above. Any VAT or sales tax you paid is refunded on top of these amounts by Paddle.
Where the law says otherwise, the law wins. If you are a consumer in a country whose mandatory rules give you a right to a full refund, you get the full amount you paid, and nothing in this policy reduces that right.
3. How to request a refund
Write to us
Email us with the subject “Refund request”, or use the contact form on this website.
Include the order
Give the order or receipt number from your Paddle email and the address you bought with, so we can find the payment.
We may ask one question
If it looks like something we can fix in minutes, we will offer. You are free to say no — the refund does not depend on it.
Money on its way
Once approved, the refund is issued within seven working days. Your bank may take a few days more to show it.
You can also contact Paddle directly at paddle.net using the email address on the order.
4. What is and is not covered
| Situation | Refundable? |
|---|---|
| First purchase of a Pro licence, asked within 14 days | Yes |
| The plugin does not work on your site and we cannot fix it | Yes |
| A feature we advertised is missing | Yes |
| Charged twice, or charged in error | Yes — in full, whatever the date |
| An automatic renewal you did not want, reported within 14 days of the charge | Yes |
| Asked after the 14 days have passed | At our discretion — write to us anyway |
| A lifetime licence, asked within 14 days | Yes |
| Paddle's transaction fee | Not refundable |
| The free edition of FormBridge | Nothing was paid |
| Time Tracker for Zoho CRM | Bought from Zoho Marketplace — see section 7a |
| Consulting, implementation or custom development work | Covered by your proposal — see section 7 |
| Licence keys shared, resold or used beyond the plan's limits | No |
By completing a purchase you confirm that you have read and accepted this policy.
5. What happens to your licence
When a refund is issued, the licence key is deactivated and its seats are released. Pro updates and support stop, and you must stop using the Pro plugin — please remove it from your site or go back to the free edition. Anything the plugin already sent to your Zoho account stays there; it is your data, in your account.
6. Renewals, upgrades and cancellation
- Cancelling is not the same as refunding. Cancelling stops the next payment and your licence runs to the end of the period you already paid for. A refund returns a payment already taken and ends the licence straight away.
- Cancel from the subscription link in your Paddle receipt, at paddle.net, or by asking us to do it for you.
- We send a reminder before a subscription renews. If a renewal still takes you by surprise, tell us within 14 days of the charge and we will refund it.
- Upgrades are charged as the price difference only. A downgrade takes effect at the next renewal; we do not refund the difference for the period already running.
- Lifetime licences never renew, so there is nothing to cancel. The 14-day guarantee applies to a lifetime purchase exactly as it does to a subscription.
- On a monthly plan the amount at stake is small, so we simply refund the latest month within the 14 days and cancel the plan for you.
6a. Time Tracker for Zoho CRM
Time Tracker is a paid extension bought from Zoho Marketplace, not from the checkout on this website. Zoho took that payment, so a refund or cancellation for it goes through Zoho Marketplace's own process and follows Zoho's terms and timing, not this policy.
Write to us anyway at support@techwavesolutions.net — we will confirm your purchase, tell you where to raise it in Zoho, and back up your request with Zoho where we can.
7. Consulting and custom development
This policy covers FormBridge Pro licences bought through our checkout. Consulting, implementation, migration, training and custom development are quoted individually and are not sold through that checkout, so the cancellation and refund terms for that work are the ones written in your proposal or statement of work. As a rule, work already delivered and hours already spent are payable; anything not yet started can be cancelled.
8. Chargebacks
Please talk to us before asking your bank to reverse a charge. A refund is faster than a chargeback and we almost always say yes. Where a chargeback is opened, the licence involved is suspended while Paddle investigates it.
9. Contact us
Techwave Solutions — sole proprietorship, Bangladesh
Baliaghatta, Godagari, Rajshahi, Bangladesh
Refund requests: support@techwavesolutions.net · Phone / WhatsApp: +880 1733 687284
Billing questions can also go to paddle.net.