1. Who we are

This website and the products described on it are operated by Techwave Solutions, a sole proprietorship registered in Bangladesh and owned by MD. ABDUL KADER ("Techwave Solutions", "we", "us", "our").

2. What these terms cover

These terms form an agreement between you and Techwave Solutions covering:

• your use of techwavesolutions.net and its subdomains;
• our WordPress plugin FormBridge for Zoho, in its free and paid Pro editions;
• our paid Zoho CRM extension Time Tracker for Zoho CRM, sold through Zoho Marketplace;
• our Zoho consulting, implementation, integration, migration, training and custom development services.

By buying a licence, downloading a plugin or accepting a proposal from us, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

3. Definitions

4. Orders and our reseller

Orders placed on this website — that is, licences for FormBridge for Zoho Pro — are conducted by our online reseller Paddle.com, which is the Merchant of Record for them. (Time Tracker for Zoho CRM is bought from Zoho Marketplace instead; see section 7a.) Paddle handles the checkout, payment, invoicing, sales tax and VAT, and provides customer service for billing enquiries.

• Your purchase is governed by Paddle's buyer terms in addition to these terms. Where the two conflict on payment, invoicing or your statutory rights as a consumer, Paddle's buyer terms and your mandatory legal rights prevail.
• Your card or bank statement will show a charge from Paddle, not from Techwave Solutions.
• For billing questions, invoices, payment methods or subscription management you can also contact Paddle directly at paddle.net.

An order is accepted when payment is confirmed and your licence key is issued to the email address given at checkout.

5. Prices, currency and tax

• All prices are in US dollars (USD) and are shown on the product page. Prices may change at any time; a change never affects an order already placed.
• Pro is sold in three ways: monthly and annual subscriptions, which renew until you cancel, and a lifetime licence, which is a single payment with nothing to renew.
• Sales tax, VAT or GST is calculated and collected by Paddle based on your billing country and shown at checkout.
• Where a plan renews, the renewal price is the price stated at the time of purchase unless we give you notice of a change before the renewal date.

6. Your licence to FormBridge for Zoho Pro

When your payment is confirmed we grant you a non-exclusive, non-transferable, revocable licence to install and use the Pro plugin for as long as your licence is valid.

6.1 How many sites your licence covers

The number of sites depends on the plan you buy. Every plan states its site limit on the product page and in your order receipt, and that limit is what applies to your licence.

Prices are in USD and were correct when this page was last updated. The product page always shows the current prices and the plan names as they appear at checkout.

A "site" means one WordPress installation reachable at one distinct domain. Your own staging, development and local copies of a licensed site do not count against the limit. When you reach the limit, deactivate the licence on a site you no longer use, or upgrade your plan — the price difference is all you pay.

6.2 What the licence allows

You may:

• install the plugin on the number of sites your plan allows, plus your own staging and development copies of those sites;
• install it on a client's site where you administer that site, provided the licence count covers it;
• modify the plugin for your own use, accepting that we do not support modified copies.

You may not:

• resell, rent, sublicense, or redistribute the Pro plugin, its licence key or its update packages;
• share a licence key outside your organisation, or use one key across more sites than your plan allows;
• remove or bypass the licensing, update or attribution code;
• use the plugin to break the law, or to send data you have no right to send.

A licence key identifies your sites to our licensing server. We may deactivate a key that is used outside these terms, after contacting you where reasonably possible.

6.3 Lifetime licences

A lifetime licence is a one-time payment with nothing to renew. It includes Pro features, updates and support for the lifetime of the product — that is, for as long as we continue to publish and sell FormBridge for Zoho Pro. It is not tied to the lifetime of a person or a company, and it is not a promise that the product will exist forever.

• The site limit of your lifetime plan works exactly like any other plan.
• If we ever stop selling or developing the plugin, we will tell lifetime customers by email and give at least six months of security and compatibility updates from that announcement. The plugin you have keeps working after that; only new updates and support stop.
• A lifetime licence cannot be transferred or resold, and it does not cover other products we may publish in future.

7. Free plugins

The free edition of FormBridge for Zoho is provided at no charge and carries no purchase obligation. Because it is distributed through the WordPress.org plugin directory it is licensed under the GNU General Public License v2 or later, and that licence governs your rights to the free code. The free edition comes with no guaranteed support or response time, and may be changed or discontinued at any time.

7a. Time Tracker for Zoho CRM

Time Tracker for Zoho CRM is a paid extension. It is not free, and it is not sold through the checkout on this website — you buy and install it from Zoho Marketplace.

• Payment and invoicing for Time Tracker are handled by Zoho under Zoho Marketplace's own terms. Your receipt, invoice and subscription for it live in your Zoho account, not in Paddle.
• What your licence covers — the Zoho organisation, user count and billing period shown at Zoho Marketplace checkout. It is not measured in WordPress sites, so section 6 does not apply to it.
• The extension needs an active Zoho CRM subscription. That subscription is between you and Zoho, and is not included in the price of the extension.
• Support for Time Tracker is provided by us at support@techwavesolutions.net while your extension subscription is active.
• Refunds and cancellation follow Zoho Marketplace's process, because Zoho took the payment. Write to us as well and we will help you through it — see our Refund Policy.
• You may not copy, resell, sublicense, redistribute or reverse-engineer the extension, and you may not use one subscription across organisations it does not cover.

8. Updates and support

An active Pro licence includes, for the whole licence term:

• Updates — new versions delivered to your WordPress dashboard, including compatibility and security fixes;
• Support — help by email at support@techwavesolutions.net with installing, configuring and troubleshooting the plugin. We aim to reply within 1–2 business days.

Support covers our plugin. It does not include configuring your Zoho account, building your WordPress site, writing custom code for you, or fixing problems caused by other plugins, themes or hosting — those are available as paid services (section 12).

9. Renewal and cancellation

• Monthly and annual plans renew automatically at the end of each term until you cancel, and Paddle charges the payment method on file. Lifetime licences never renew — there is only the one payment.
• You can cancel at any time from the subscription-management link in your Paddle receipt, at paddle.net, or by emailing us and asking us to cancel it for you.
• Cancelling stops the next charge. It does not refund a payment already taken — refunds are covered by our Refund Policy.
• After cancelling, your licence stays active until the end of the period you have already paid for.
• Changing plan: an upgrade to more sites is charged as the price difference only and takes effect at once. A downgrade takes effect at your next renewal.

10. What happens when a licence ends

A lifetime licence does not expire, so updates and support continue for as long as described in section 6.3.

If a licence is refunded, the key is deactivated and the Pro features it unlocked are no longer licensed for use — see our Refund Policy.

11. Refunds

Refunds for plugin purchases are described in full in our Refund Policy, which forms part of these terms. Nothing in these terms or that policy removes your mandatory rights as a consumer, or the rights Paddle gives you as the merchant of record.

12. Consulting and development services

Our Zoho and development services — implementation, customisation, integration, data migration, analytics, training, AI and web app development — are sold separately from our plugins and are not purchased through the plugin checkout.

• Each engagement is agreed in a written proposal, quotation or statement of work that sets out the scope, deliverables, timeline and fee. That document, together with these terms, governs the work.
• Fees are invoiced by us directly. Payment terms, any deposit and any milestone schedule are stated in the proposal.
• Work outside the agreed scope is quoted separately before it begins.
• You are responsible for giving us timely access to the systems, data and people the work needs. Delays caused by missing access may move the timeline.
• Unless the proposal says otherwise, custom code we write specifically for you becomes yours once it is paid for in full; our pre-existing tools, libraries and know-how remain ours and are licensed to you for use in that deliverable.
• Services fees are not covered by the plugin Refund Policy; cancellation and refund terms for services are stated in the proposal and reflect work already performed.

13. Zoho and other third parties

Techwave Solutions is an authorised Zoho partner. We are independent from Zoho Corporation; Zoho does not own, publish or endorse our plugins, and "Zoho" and related names are trademarks of their owner, used here only to describe compatibility.

• You need your own Zoho account and, where relevant, your own Zoho subscription. Your use of Zoho is governed by Zoho's own terms.
• Our plugins connect to Zoho's APIs using credentials you create. We are not responsible for Zoho's availability, API limits, pricing changes or data handling.
• The same applies to WordPress, your form plugin, your host and any other third-party product our software connects to.

14. Acceptable use

You agree not to use our website, plugins or services to send unsolicited messages, to process data unlawfully, to infringe anyone's rights, to attempt to gain unauthorised access to any system, or to interfere with our licensing or update infrastructure.

15. Intellectual property

Except for rights expressly granted to you, all rights in our plugins, website, documentation, brand and materials remain with Techwave Solutions or its licensors. Nothing in these terms transfers ownership of our software to you.

Feedback you send us may be used to improve our products without obligation or payment.

16. Warranties and disclaimers

We warrant that we will provide our plugins and services with reasonable skill and care. Beyond that, and to the fullest extent the law allows, our products are provided "as is" without further warranty of any kind, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that a plugin will be uninterrupted or error-free, that it will fit every configuration of WordPress, theme, host and third-party plugin, or that any third-party service it connects to will remain available or unchanged.

You are responsible for keeping backups of your website and your data before installing or updating any software.

17. Limitation of liability

To the fullest extent permitted by law, Techwave Solutions is not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, however caused.

Our total liability arising out of or in connection with a plugin licence is limited to the amount you paid us for that licence in the twelve months before the claim. For services, our total liability is limited to the fees paid for the engagement giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including liability for fraud, or for death or personal injury caused by negligence, or your mandatory rights as a consumer.

18. Suspension and termination

We may suspend or terminate a licence, an account or an engagement if you breach these terms materially and do not fix it within a reasonable time after we ask, or immediately where the breach is unlawful or damaging. You may stop using our products at any time. Sections that by their nature should survive termination — intellectual property, liability, governing law — continue to apply.

19. Changes to these terms

We may update these terms to reflect changes in our products, our business or the law. The "last updated" date at the top of this page always shows the current version. Material changes that affect an active subscription will be notified by email or in the plugin before they take effect. The terms that applied when you bought a licence continue to apply to that purchase for its current term.

20. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have jurisdiction over any dispute. If you buy as a consumer in another country, this does not take away the protection of mandatory consumer laws of your country of residence.

Before starting any formal dispute, please write to us at support@techwavesolutions.net so we can try to resolve it directly.